Comms Hub

Hand out work and know who took it.

Message your team in channels or one to one, turn what you type into a job in one press, and see who accepted it and what's overdue. Lead forms, bookings and portal messages from your other services land in one customer inbox.

Start with Comms Hub See how it works
Comms Hub Messages tab: the #ashford-residence channel with two job-site photos, an @Ben mention, a reply and a job handed to Jordan, beside channels with unread counts.
Sample data, shown the way Comms Hub shows yours.

Four things it does, in order.

From the first message to the job marked done.

  1. Talk

    Channels for a crew, a job or a day, private ones for just the people you pick, and direct messages. Send photos and files, and @mention someone so they get a notice.

  2. Gather

    Your customer inbox keeps one thread per customer: what came in through your other services and what your team sent them, in order. Give a thread to whoever should answer it, or turn what they said into a job.

  3. Hand out

    Type what needs doing and make it a job in one press, or start one on the board, then pick who's doing it. They get a notice and an email, and the job says Not accepted until they press Accept.

  4. Track

    The board shows what's on your plate, what's waiting to be accepted, what nobody has picked up and what's late. Every step goes on the job's own timeline.

For example

Three businesses, three questions.

The kind of thing Comms Hub is built to answer.

  • The window cleaning company

    Who actually took the Saturday storefront route?

    Make the route a job and give it to one person. The board says whether they've accepted it, and the job's timeline shows when.

  • The restaurant

    How do I get tonight's menu change to the whole staff without a group text?

    Post it in a channel the whole staff can read, and @mention anyone who can't miss it. They get a notice in the app that stays unread until they mark it read.

  • The moving company

    What did this customer already tell us about their move, and who's answering?

    Open their thread in the customer inbox to read what they put on your form and what your team has sent them since. See who has it at the top, or give it to someone.

Illustrations of how Comms Hub is used, not customer stories.

The board

Who's doing what, and what's waiting.

Every job shows who it's for, who handed it out and where it stands. Give it a due date and it shows how long is left, or how late it is. Filter to yours, to what you handed out, or to what nobody has picked up yet.

Comms Hub Board, Open filter: five count tiles, then six jobs showing who has each and who handed it out, due times, one 23h late, one blocked, one with nobody on it yet.

Customer inbox

One thread for every customer.

Their lead form, bookings and portal messages from your other services, and what your team sent them, in order, each marked with where it came from. With the CRM or Lead Management on your plan, reply by email or by text from your own phone. Or leave a note only your team sees.

Customer inbox with Priscilla Adeyemi's thread open: her lead form tagged Lead Management, the start of the emailed reply, a job made from it and the reply box on Text.

Screens shown with sample data.

Works well with

Better together.

Comms Hub does more alongside these.

See every service

Coming to Comms Hub

Customers' replies to the emails your team writes them through the CRM or Lead Management, shown in the customer inbox, once the platform's incoming email is switched on.

Open an account

Hand out your first job today.

Create your account and add your team in Settings. Your #general channel is ready for the first message, and the board for the first job.

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